How to Order

Shopping with EcoCube is easy and secure. Follow these simple steps to place your order:

1. Browse Our Products
   Visit our shop page to explore our range of eco-friendly products made from recycled materials.
2. Add to Cart
   Select your desired packaging option and quantity, then click "Add to Cart". You can continue shopping or proceed to checkout.
3. Review Your Cart
   Go to your cart by clicking on the cart icon on any page. Here you can review items, adjust quantities, or remove items from your cart. Apply any promo/coupon codes you have for cost savings.
4. Provide Delivery Information
   Enter your email, phone number, and complete delivery address. You can save this information for future orders.
5. Complete Payment
   We use Paystack for secure payment processing. You can pay with your debit card, bank account, or other supported payment methods.
6. Order Confirmation
   You'll receive an email confirmation with your order details and estimated delivery time.

Shipping & Delivery Policy

Delivery Coverage

We currently deliver to all 36 states in Nigeria and the Federal Capital Territory (FCT). Shipping fees vary by location and are calculated automatically based on your delivery address.

Delivery Timeline

• Lagos, Oyo, Ogun: 1-3 business days
• Other Southwest states: 2-4 business days
• South-South and Southeast: 3-5 business days
• North-Central: 3-5 business days
• Northwest and Northeast: 4-7 business days

International Shipping

We currently do not offer standard international shipping. However, if you're outside Nigeria and would like to place an order, please contact us via WhatsApp at +234 803 697 0282, and we'll arrange a custom shipping solution for you.

Order Tracking

Once your order ships, you'll receive a tracking notification via email or SMS with updates on your delivery status.

Return Policy

Our Commitment

We want you to love your EcoCube products! If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return items within 14 days of receiving your order if:

• The product is defective or damaged upon arrival
• You received the wrong item
• The product doesn't match the description on our website
• You simply changed your mind (item must be unused and in original packaging)

Non-Returnable Items

• Products that have been used or show signs of wear
• Items without original packaging or tags
• Custom or personalized orders
• Products damaged due to misuse or negligence

How to Return an Item

1. Contact Us
   Reach out within 14 days via WhatsApp (+234 803 697 0282) or email (anon.ttechlogistics@gmail.com) with your order number and reason for return.
2. Get Authorization
   We'll review your request and provide return instructions if approved.
3. Ship the Item
   Package the item securely in its original packaging and ship to the address we provide. We'll arrange pickup for defective items at no cost to you.
4. Receive Your Refund
   Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

Refund Policy

When Refunds Are Issued

Refunds are processed when:

• An approved return is received and inspected
• We're unable to fulfill your order
• You received a defective or incorrect item
• Your order was cancelled before shipping

Refund Processing Time

Once your return is received and inspected, we'll send you an email notification. If approved, your refund will be processed within 5-7 business days to your original payment method.

Refund Method

• Card payments: Refunded to the original card used (may take 5-10 business days to appear)
• Bank transfers: Processed to the account you provide
• Store credit: Available as an option for faster processing

Partial Refunds

In some cases, partial refunds may be granted for:

• Items with obvious signs of use
• Items returned more than 14 days after delivery
• Items not in original condition or missing parts not due to our error

Privacy Policy

Information We Collect

When you shop with EcoCube, we collect the following information:

• Contact Information: Name, email address, phone number
• Delivery Information: Shipping address, postal code
• Payment Information: Processed securely through Paystack (we don't store card details)
• Order History: Products purchased, order dates, amounts
• Website Usage: Pages visited, products viewed (via cookies)

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our products and services
• Send promotional emails (you can opt-out anytime)
• Prevent fraud and ensure transaction security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• Payment Processors: Paystack for secure payment processing
• Delivery Partners: Logistics companies to fulfill your orders
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all transactions and secure data storage practices.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing

Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can disable cookies in your browser settings, but this may affect website functionality.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Additional Terms

Product Information

We strive to display our products accurately. However, due to the handmade nature of our eco-friendly items, slight variations in color, size, and appearance may occur. Product images are for illustration purposes.

Pricing

All prices are in Nigerian Naira (₦) and include VAT where applicable. We reserve the right to change prices without notice, but price changes won't affect orders already placed.

Promotional Codes

Promo codes are subject to terms and conditions specified at the time of offer. They cannot be combined with other offers unless stated otherwise and are not redeemable for cash.

Sustainability Commitment

All our products are made from recycled materials. We're committed to minimizing environmental impact through sustainable production and packaging practices.

Policy Updates

We may update these policies from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policies.